Customer Redressal System- 'How and Where to Complain Guidelines'
A written complaint duly signed by the complainant can be sent by post/ courier to the branch address - State Bank of India, Retail Branch, Diplomat City Tower II, Diplomatic Area, Manama, Bahrain.
A complaint can be made in writing by visiting the branch.
A complaint can be made electronically through Email. Written complaints shall be emailed to Branch on customercare.rbbh@statebank.com. The complaint must be sent using the registered Email address of the customer
The first point of redressal of customer complaints shall be as below:
Complaints related to Corporate Loans:
- Vice President (Corporate Banking) Telephone No.17514483; Email id: credit.rbbh@statebank.com
Complaints related to Consumer Loans & NRI services:
- Vice President (Retail Banking) Telephone No. 17531060; Email id: retail.rbbh@statebank.com
Any other Complaint:
- Vice President (Operations & Services) Telephone No. 17531300; Email id: ops.rbbh@statebank.com
Escalation:
If no response is received from Vice President (Operations & Services) within four weeks from the date of acknowledgement by first point of contact or if the response received is not satisfactory, the matter may be taken up with the Customer Complaints Officer.
Contact details of the above official is as under:
Customer Complaints Officer – (Tel) 17531064; (Email) - syscomp.rbbh@statebank.com
If no response is received from the Customer Complaints Officer within two weeks from the date of acknowledgement or if the response received is not satisfactory, the matter may be taken up with the Chief Executive Officer.
Contact details of the above official is as under:
Chief Executive Officer – (Tel) 17531338; (Email) - ceo.rbbh@statebank.com